FAQ

Hours of operation:

Monday: 12pm – 5pm
Tuesday: 9am – 6pm
Wednesday: 9am – 9pm
Thursday: 9am – 6pm
Friday & Saturday: 9am – 7pm
Sunday: 10am – 6pm

Gift certificates & Gift Packages

Gift Certificates are available and are presented in our signature Kinara packaging. Certificates can be made out for any dollar amount or for specific treatments and packages and are redeemable at the Spa or Kinara Cadeaux. They can also be gift wrapped and included in a customized gift basket. Please call and our retail staff can help create a gift basket to fit your price range, choosing from the range of products in the Cadeaux. To place your order for gift cards, you may order online or contact us by phone at 310.657.9188. Email and PDF gift certificates purchased online may also be redeemed online by entering your first name, last name and entire code.

*Kinara Gift Cards are treated like cash. They will not be replaced or replenished if lost, stolen or used without your permission. Please note that we only except Kinara gift cards, and do not have any partnerships or affiliation with any other promotional companies. If you are using a gift certificate from Virgin America, you may only redeem one card per visit ($100 maximum) and there are no partial redemptions. If you will be paying with any gift card that is more than 2 years old, we require 5 business days notice to process the payment request.

Press Information

For press information, please contact Stephanie Scheider Ahr:
stephanie@beautyfashionsales.com
Office: 202.450.3247 | Mobile: 917.455.0083 | Fax: 202.885.9341

When to arrive

Please arrive 20 minutes prior to your appointment to allow time to complete our questionnaire for our new clients. Please note latecomers will incur the full fee for shortened treatments.

Cancellation Policy

We require twenty-four hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. In the event of a no-show, 100% of your appointment fee will be charged to your credit card.

Payment

We accept cash and credit cards (Mastercard, Visa, or Discover Card).

Parking

Valet parking is offered in our private lot.

Kinara Cadeaux

The Kinara Cadeaux retail boutique is another unique aspect to the spa. We carry a constantly changing array of the latest fashion items in a diverse range of luxury lounge and sleepwear, spa wear, bath and body products, books, designer jewelry and uncommon gifts. With certain items, Kinara Cadeaux will be the only boutique to offer them in the entire country.

Shipping Policy

Kinara ships all orders via USPS Priority Mail. Please allow 7 – 10 business days for receipt.

Return Policy

If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by Kinara or damaged. All other shipping fees are nonrefundable. To request a return authorization, please email: returns@kinaraspa.com with your name, order number, name of the product, and reason for your return. Upon review our customer service desk will respond with your authorization. Thank you.